The Government e-Marketplace (GeM) has revolutionized public procurement in India by making the process more transparent and efficient. However, suppliers often face payment delays, which can cause financial strain and disrupt business operations. In this blog, we explore the common reasons behind GeM payment delays and offer strategies to help you receive your payments faster.
## Common Reasons for GeM Payment Delays
### 1. **Delayed Order Acceptance & CRAC Generation**
After delivery, the buyer must generate the Consignee Receipt and Acceptance Certificate (CRAC) within 10 days. Any delay in this step can push back the payment timeline.
### 2. **Incomplete or Incorrect Documentation**
Errors in invoices, bank details, or tax-related documentation can lead to rejection or prolonged verification processes.
### 3. **Buyer’s Delay in Payment Processing**
Government departments may have internal procedural delays, leading to slow fund disbursement even after CRAC approval.
### 4. **Technical Issues on GeM Portal**
Glitches in the GeM system can sometimes delay invoice submission, processing, or payment release.
### 5. **Delayed Verification by Paying Authorities**
Payments are processed through the Public Financial Management System (PFMS), and delays in verification can slow down fund transfers.
### 6. **Bank Clearance Delays**
Even after payment approval, inter-bank processing or technical issues may cause further delays in fund settlement.
## How to Get Paid Faster
### ✅ **Ensure Timely Order Acceptance & CRAC Generation**
– Follow up with the buyer to ensure they generate the CRAC within the stipulated 10-day period.
– Use email and official communication channels to request action if there is a delay.
### ✅ **Submit Error-Free Documentation**
– Double-check invoice details, GST information, and banking details before submission.
– Keep a checklist of required documents to avoid rejections.
### ✅ **Regularly Communicate with the Buyer**
– Maintain professional follow-ups via calls, emails, and GeM’s messaging system.
– Escalate the issue to higher authorities if the buyer is unresponsive.
### ✅ **Track Payment Status on PFMS**
– Use the PFMS portal to check the status of your payment.
– If your payment is stuck, raise a ticket with PFMS or seek clarification from the concerned department.
### ✅ **Leverage GeM’s Helpdesk & Grievance Redressal**
– Use GeM’s complaint system to register issues related to delayed payments.
– Contact GeM’s helpdesk for support if the problem persists.
### ✅ **Ensure Compliance with GeM Policies**
– Adhere to all terms and conditions of GeM to avoid procedural rejections.
– Stay updated with policy changes that may impact payment timelines.
## Conclusion
While payment delays on GeM can be frustrating, a proactive approach can significantly reduce the waiting time. By ensuring proper documentation, timely follow-ups, and utilizing official escalation mechanisms, suppliers can streamline their payment process and maintain financial stability. Stay vigilant, follow best practices, and get paid faster!
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Do you have any experiences with GeM payment delays? Share your insights in the comments below!